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Frequently Asked Questions
FAQ Table of Contents
Questions Regarding Sign-Up Bonus Offer
How do I get the new user welcome bonus?
What are the terms of your Bonus offer?
Questions Regarding Credit Card Verification Code
What is the Verification Code?
Where can I find the Verification Code?
How does the Verification Code protect me?
Is it safe for me to provide my Verification Code on your form?
What if I can't read part of the Verification Code?
What if my card doesn't have a Verification Code?
Will my Verification Code ever change?
General Questions
What are my odds of winning at the Casino?
How do I know I can trust you?
I have a question about the rules for one of your games.
Questions Regarding Financial Transactions
How do I know the transactions are secure?
Which payment methods may I use to purchase chips?
How do I withdraw money ("cash-out") from my Casino Account?
How will I receive the winnings that I have cashed-out?
Questions Regarding Technical Support
How do I remove the Casino software?
I try to login but keep getting an invalid password message.
Why is my software in English even though I selected a different language?
Questions Regarding Your Casino Account
How do I get my own Casino Account?
I wish to close out my Casino Account.
What happens if I lose or forget my password?
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